Frequently Asked Questions
Everything you need to know about bringing Brooklyn-inspired design into your home.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Standard shipping typically takes 5-7 business days depending on your location, while larger furniture pieces may require additional transit time.
Do you offer international shipping?
Currently, Coterie Brooklyn ships to all 50 U.S. states and Canada. We are working on expanding our logistics to include more international destinations in the near future.
What is your return policy for home goods?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery for a full refund, provided they are in original condition and packaging.
Are your products handmade or ethically sourced?
Yes, we prioritize partnerships with independent artisans and sustainable manufacturers. Many of our collections feature handcrafted elements and materials that are ethically and responsibly sourced.
What happens if my order arrives damaged?
Fragile items are handled with care, but accidents can happen. If your item arrives damaged, please contact our support team within 48 hours with photos of the damage, and we will arrange a replacement immediately.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we begin processing orders quickly. You may cancel or change your order within 2 hours of placement by contacting our customer service team.